Terms of Service

These "Terms of Service" are entered into between you and Carlos Boyd Consulting LLC dba Apex Resolution ("Apex Resolution," "we," "our," or "us"). These Terms govern your access to and use of any services, digital products, or resources provided through the Apex Resolution website at www.theapexresolution.com, including all content, features, communication channels, and software (collectively referred to as the "Platform").

By accessing or using the Platform, you agree to comply with and be bound by these Terms of Service. Apex Resolution may suspend or terminate your access at any time if you violate these terms. If you do not agree, please do not use the Platform. You must be at least 18 years old to access or use any part of the Platform.

We reserve the right to update or modify these Terms at any time. All changes are effective immediately upon posting. Continued use of the Platform after changes constitutes your acceptance of the revised terms.

Any personal information we collect is governed by our Privacy Policy, which is incorporated into these Terms. By using the Platform, you acknowledge and agree to the terms of our Privacy Policy. You agree not to upload any confidential or personal information unless explicitly requested by Apex Resolution in connection with a service.

Apex Resolution provides AI implementation services, including follow-up workflows, booking and intake flows, CRM and pipeline setup, AI agents and AI consulting, for consultants, founders and small businesses. All services offered on the Platform are subject to these Terms and any additional terms presented during purchase or registration. In the event of any conflict, the additional terms will take precedence over these Terms of Service.

Scope and price. We scope each implementation project first. You then receive a fixed price in writing before any build starts.

Changes. If you ask for work outside the written scope, we send a written change order with the added cost and timeline. We do not start that work until you approve the change order.

Support after launch. Support after launch: 30 days of fixes to what we built, included. Ongoing support is available as an add-on.

Ownership. When the build is complete and final payment clears, the client owns the accounts, automations, workflows and documentation we set up for the project. We keep our own reusable templates and tools, and the client receives a license to use any of them built into the client's system.

We may change, remove, or discontinue features, services, or content on the Platform at any time without prior notice. We are not liable if any part of the Platform becomes unavailable for any reason at any time.

You agree not to misuse the Platform. This includes, but isn't limited to:

• Attempting unauthorized access to our systems
• Uploading malicious software or harmful content
• Violating any local, state, or federal law
• Harassing, threatening, or exploiting others through the Platform
• Sharing or reselling our content without permission

All content on the Platform, including videos, templates, worksheets, downloads, branding, and frameworks, is the property of Carlos Boyd Consulting LLC dba Apex Resolution and protected under applicable copyright and trademark laws. You may not reproduce, share, or use our content for commercial purposes without our written consent.

We provide the Platform "as is" and do not guarantee that it will be free of errors, secure, or uninterrupted. Apex Resolution disclaims all warranties, express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, or non-infringement.

To the fullest extent allowed by law, Apex Resolution shall not be liable for any indirect, incidental, special, or consequential damages arising out of your use of, or inability to use, the Platform.

These Terms are governed by the laws of the State of Missouri, without regard to its conflict of law principles. You agree to submit to the exclusive jurisdiction of the courts located in Jackson County, Missouri.

If you opt in to receive text messages from Apex Resolution, message frequency may vary and message and data rates may apply. Text HELP to any message for assistance. Reply STOP at any time to opt out of future text messages. Carriers are not liable for delayed or undelivered messages. Your consent to receive text messages is not a condition of any purchase.

If you have any questions about these Terms of Service, please reach out to us at: